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Community Assistant / Housing Administrator

Salary £21,000 pa
Location Manchester, Greater Manchester
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.

Contract Type: Permanent 

Hours: 35 hours - Monday – Friday, working hours between 9am – 5pm

Agile Working – supporting teams that operate between 8am and 6pm most days


Closing date: 31st January 2022

Interview date: w/c 7th February 2022

Interview location; Soapworks, Salford Quays, Manchester


Our organisation is all about people – the people who live in our homes, the people in the communities we serve and the people we work with.

So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture which supports people to do this.

As a not-for-profit housing association, we provide homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness and support people to reach their potential.


This role will help us to do this by providing a professional administration support service for lettings, tenancy management and rents activities. You will also be responsible for delivering all key administrative duties for these functions, ensuring customers are receiving an excellent Customer Experience in line with our Customer Service Standards and offer


In this role, you will be responsible for

  • Ensuring that all customers’ needs are considered and providing administration support services that allows services to be tailored accordingly. 

  • Taking ownership for resolving customer and colleague enquiries that are within your gift to resolve

  • Effectively manage incoming and outgoing post for all Tenancy Services departments.  

We need people who are / have


  • Experience of dealing with customers queries both in person and over the phone in a sympathetic and helpful manner

  • Good IT abilities including the use of Microsoft 365, Windows, Word and Excel

  • Experience in a similar role, providing competent administrative support

Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.


If you want to be part of our team and help us make a difference, we’d love to hear from you.

#CommunityAssistant #HousingAdministrator  #housingjobs #recruiting #Manchesterjobs

Irwell Valley Homes is a housing association providing affordable homes and services to over 16,000 people across Greater Manchester and employing over 280 colleagues.

We are a charitable, registered provider of social housing and offer homes mainly for social rent, with a small number for affordable rent, market rent and shared ownership. We also provide homes with support for people with dementia, mental health issues, learning and physical disabilities, those who have been made homeless and people affected by domestic abuse.

As well as providing homes, we deliver services and support to customers and work in partnership with specialist organisations to help them sustain their tenancies and get on in life. And we engage with customers to shape services and review our effectiveness.

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