This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Permanent, Full Time (35 hours per week - agile working arrangements in place)
Closing date: 8th October 2026
Interview date: 14th October 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by providing coordinated planning, administration and data support to the Building Safety Team and wider Asset Management functions.
You’ll play a key role in supporting the effective delivery of asset, building safety and customer-focused services by planning operative and surveyor activity, raising and monitoring orders, maintaining accurate systems and records, processing service information, and ensuring colleagues, contractors and customers receive timely updates.
A key focus of the role is to keep work moving efficiently through strong diary management, accurate data handling, clear communication and responsive customer service.
In this role, you will be responsible for
Plan work into operatives’, surveyors’ and specialist colleagues’ diaries using relevant systems, including PDA and scheduling tools, and arrange follow-on jobs where required.
Raise, process and monitor orders, and purchase requests in line with agreed authorisation levels, ensuring accurate information is available for reporting and service delivery.
Maintain asset, contractor, customer and job records across relevant ICT systems, ensuring data is accurate, up to date and recorded in line with service requirements.
Liaise with customers, colleagues, contractors and other stakeholders to arrange appointments, provide service updates, resolve queries and support a positive customer experience.
We need people who have
General knowledge/experience of IT usage
Experience of managing and maintaining asset related data linked to service delivery provision
Experience providing administrative support to a building safety team/function
IT literate including Microsoft Office 365
Admin and data processing skills
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The team
Our Homes Team make sure customers' homes are well maintained by carrying out repairs, maintenance, and gas servicing... They are very important people!
In the team, there are multi-trades people, electricians, ground workers, roofers, gas engineers, plumbers, and joiners, plus general labourers and apprentices. There is also a team of planners and administrative colleagues who keep the show on the road by booking in all the work and making sure our trades colleagues have everything they need to get the job done. Together the Homes Team makes up nearly a third of our whole workforce!
Our customer satisfaction rating is consistently rated as ‘excellent’ and our Homes Team gets more compliments than any other team! The Homes Team were winners of the One Team One Dream Award at our colleague awards in 2020 for their commitment and fantastic teamwork.
Every year we...
Spend around £7 million repairing and maintaining our customers’ homes
Carry out 20,000 repairs
Complete 5,500 gas services
Turnaround 350 empty homes so they are in a good condition to re-let
Support some amazing community projects and charities, by putting our trades skills to great use.
Irwell Valley Homes is a great place to work, but don’t just take our word for it… find out what it’s like to work here from our colleagues…
"Thank you for your interest in joining the team!
As a not for profit housing association we have a strong social purpose to enable customers to live well in their homes and communities. By joining the Homes team you will be very much at the heart of this delivery model, providing an excellent repairs service to our customers in their homes and communities.
I'm proud to be part of a team that provides such an important service to our customers. So if you're interested in being part of an inclusive place of work where you are encouraged to be yourself and to learn & grow, I'd be happy to welcome you to the team! "
Michelle Nutter, Head of Repairs
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year plus your birthday off
Two days every year to volunteer in the local community
A medical cash plan
Tool loan, uniform and van for trades
£150 Perkbox allowance – plus access to hundreds of discounts and freebies
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Irwell Valley Housing Association Ltd Privacy Statement
The following explains how we Irwell Valley Housing Association Ltd (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) irwell valley homes is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
The recruitment software we use via this website is supplied by IRIS Software Group Limited and they are defined as a Data Processor under the GDPR. They will only process your data in accordance with our instructions.
IRIS can be contacted at: 4th Floor Heathrow Approach, 470 London Road, Slough, England, SL3 8QY
For Data Protection enquiries, please contact the Help Desk at support@networxrecruitment.com
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By agreeing to this privacy statement, you are allowing us to form a contract that will mean we can use your details and information presented so that we can assess your suitability for employment with us and carry out our statistical analysis.
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Details you provide in this application:
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We will store your application data for 13 months after the vacancy has closed. After this period, it will be fully anonymised.
Only if you are successfully recruited, we will upload your details to our HR system, Cascade. As a member of staff you will sign a contract of employment and agree to additional terms on how your data is handled and stored.
Our recruitment process requires that we contact the referees provided by you as part of our checks to ascertain suitability of employment. The content of the reference will not be shared without the referee's permission.
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Within your candidate account, you can also use the Download Data feature to generate an XML file of the current data we hold on you that you have provided and/or have access to within the account.
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If you are not satisfied by our actions, you can seek recourse through our internal complaints procedure. If you remain dissatisfied, you have the right to refer the matter to the Information Commissioner (www.ico.org.uk) or seek recourse through the courts.
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