This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
12 Months Fixed Term Contract, Full Time (35 hours per week)
Closing date: 6th November 2026
Interview date: Week Commencing 16th November 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to do this by delivering effective rent and service charge income management, supporting strong collection performance while helping customers to sustain their tenancies. You’ll provide early intervention and tailored support to help customers manage affordability pressures, maximise their income and address rent arrears at the earliest opportunity.
You’ll work closely with customers who are struggling to meet their rent or arrears payments, providing early intervention, guidance and practical support and working collaboratively with colleagues and external partners to achieve sustainable outcomes. You’ll manage arrears and recovery action fairly, consistently and proportionately, ensuring support and engagement are prioritised before escalation and that any formal action is taken in accordance with our policies, the Pre-Action Protocol and relevant legislation.
We need people who have
Experience in housing, income collection, benefits/welfare, financial services or a similar customer support environment
Confidence supporting customers through challenging or sensitive financial circumstances
The ability to manage cases, apply procedures fairly and make sound decisions
Strong communication and problem-solving skills with an empathetic approach
Good digital skills and a willingness to develop knowledge of social housing, benefits and rent recovery
This role involves agile working and travel between locations, so you’ll need access to your own vehicle, a valid driving licence, MOT and business-use insurance. Some evening and weekend working may occasionally be required. Appointment is subject to a satisfactory DBS check.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
You may use AI tools to support your application, but any content submitted must accurately reflect your own skills, experience, qualifications and suitability for the role. During the recruitment process, you may be asked to discuss and provide evidence of the information contained within your application.
We are a not-for-profit housing association, providing affordable homes and services to over 16,000 people across Greater Manchester. We build affordable new homes, work with partners to reduce homelessness, and support people to reach their potential.
Our organisation is all about people – the people who live in our homes, the people in the communities we serve, and the people we work with.
So, it’s no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The team
Our Homes Team make sure customers' homes are well maintained by carrying out repairs, maintenance, and gas servicing... They are very important people!
In the team, there are multi-trades people, electricians, ground workers, roofers, gas engineers, plumbers, and joiners, plus general labourers and apprentices. There is also a team of planners and administrative colleagues who keep the show on the road by booking in all the work and making sure our trades colleagues have everything they need to get the job done. Together the Homes Team makes up nearly a third of our whole workforce!
Our customer satisfaction rating is consistently rated as ‘excellent’ and our Homes Team gets more compliments than any other team! The Homes Team were winners of the One Team One Dream Award at our colleague awards in 2020 for their commitment and fantastic teamwork.
Every year we...
Spend around £7 million repairing and maintaining our customers’ homes
Carry out 20,000 repairs
Complete 5,500 gas services
Turnaround 350 empty homes so they are in a good condition to re-let
Support some amazing community projects and charities, by putting our trades skills to great use.
“Thank you for your interest in joining our Communities Team. For us, the Communities team is all about being reliable and respectful in the way that we interact with customer’s and colleagues. The team is a tight-knit bunch who all share the same ethos, to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this, we give our colleagues the right training and support, offer some great benefits, and promote a positive, inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities, I’d love to welcome you into the team!”
You have already applied for this vacancy, please go to your account to see your progress.
Privacy Policy
Irwell Valley Housing Association Ltd Privacy Statement
The following explains how we Irwell Valley Housing Association Ltd (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) irwell valley homes is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
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